Clarify before acting.
“Just to clarify, do you want me to send this directly to the customer or send it to you for approval first?”
Office rule: never guess when you can verify.
A practical guide by N. V.
Know what to say.
Know what to check.
An unclear instruction. An unpaid invoice. A caller speaking too quickly.
Real English for the Office combines natural English with the practical judgement real office situations need.
Read the free preview7 pages · No sign-up needed
151 pages in the full guide10 practical modules
A look inside
English for the moments when you hesitate.
Be clear about what you know.
“I don't have a confirmed timeframe yet, but I've followed this up again and I'll update you as soon as I have reliable information.”
Office rule: never promise a timeframe you don't control.
Examples from page 5 of the approved free preview.
Who it helps
From the administrator’s side of the desk.
For adults using—or preparing to use—English in administration, reception, customer service, sales support, purchasing, accounts and logistics support.
Particularly useful around B1/B2 level. Created from decades of practical office, clerical, cash-office, bookkeeping and business experience.
Inside the complete guide
- Handling Problems Professionally
- Professional Emails
- Telephone English
- Asking & Clarifying
- Customers & Clients
- Quotations, Orders & Invoices
- Chasing People Professionally
- Mistakes & Difficult Situations
- Meetings & Everyday Office Life
- Sound More Natural at Work
Plus a Quick Office Survival Reference.
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